The long-term consequences of Bendgate. Táo apple continues lớn Pull the Wool over the Consumer's Eyes
The táo bị cắn dở genius is not surprised when you hand him your 13 month old unresponsiveiPhone 6+ with flickering grey bar at the vị trí cao nhất of the display. The guy next to lớn you in line is there with the exact same problem.
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He nods with trained empathy as you describe how the problem started with occasional loss of touch function & has progressed over time lớn no cảm ứng at all.With experienced hands,he deftly starts pressing and twisting your phone while parroting the company linein that voice we use when we've said the exact same thing hundreds of times."Yes we have seen this before, but apple doesn't acknowledge this as a problem. Since you are out of warranty, we can offer you a replacement phone at the out of warranty cost of $349. This is not a repairable problem"
After he is done manhandling your phone, amazingly, the phone's touch function seems lớn be restored! The drive and wait to lớn see Oz at the genius bar was worth it. You drive home, & then notice---it's back. The phone won't slide lớn unlock. Completely unresponsive lớn touch at all. Dammit!
This little vignetteis playing out for thousands of iPhone 6/6+ users everywhere. Including one userherewho posts that theirApple Store Manager said "This is a well known issue và we have people coming in all day long with this problem."And yet, they offer no real solution other than buying a new phone. So what is going on?
The root of the problem lies withthe touch ic chips on the motherboard.
Thatis a fine way to lớn pack in more functionality per square milimet of board space. But what about durability? This is a major concern, và it's solution is securing the biggest bga chips lớn the board with an electronics superglue of sorts--underfill. The underfill is injected as a liquid under the chip và cured to lớn rock hard consistency which cushions và supports the solder balls.
When a pad under a chip is oxidized, molten solder will not be able to lớn stick khổng lồ it very well, và the solution only temporary. Removing the old cảm ứng ics gives the microsolderer a chance lớn clear any oxidation on the underlying pads, & ensure a solid bond between the board & new chip. Since there are two touch ics (cumulus chip và meson chip), both should be replaced. If you replace just one, the problem could bephantom-solved due to lớn the side effect of reflowing the causative ic during replacement ofthe non-causative ic in that device. The cost of touch ic replacement service is about the same as a screen replacement, it will extend the life of your device significantly.But táo doesn't want you lớn know that.
If you ask Apple,like this userdid, andthis one, andthis one.They will tell you that theonlysolution for an out-of-warranty iPhone 6/6+ is khổng lồ pay the $299/$349 out of warranty replacement fee và exchange your phone for a new one. Well, new-to-you.And this is the problem. When you fork over the money and xuất hiện that pristine trắng box, the phone inside is not new. It is refurbished. Let's think about that for a minute. There is nothing wrong with refurbishing an iPhone, in fact it is a great thing to lớn do. But, HOW was that phone refurbished? We know that iPhone 6/6+ is susceptible to lớn touch ic disease with prolonged use, and that is exacerbated by any drop. This means that the iPhone 6/6+ board, at refurbishing, needs khổng lồ have the cảm biến ics replaced in order lớn return the board khổng lồ a like-new condition. If not, then the "new" iPhone 6/6+ ngắn gọn xúc tích board nestled below the new screen is particularly prone lớn subsequent failure of the cảm biến ics if it's prior life history included a bad drop.We don't know the details of the apple refurbishing process, but let's make some logical guesses. What happens when you drop your iPhone and the glass is shattered but the frame is intact? If you go to lớn the apple Store, you'll get an in house screen replacement for $109 và go on about your way. But if your phone was in a particularly bad tumble where the frame itself is damaged or bent, you won't qualify for the straight up táo khuyết screen replacement. Frame damage phones are excluded, and your option is to lớn hand them your phone, pay the OOW swap fee, và leave with a refurbished phone.What, then, happens lớn the phone you turned in? It will go back to lớn the táo apple Depot for refurbishing. Once there,the evidencesuggests that the "good" board is harvested from the phone, và installed in a new frame with a new screen và battery & then sent back lớn the apple Store khổng lồ be handed khổng lồ the next guy paying for an OOW replacement.It is possible that apple is refurbishing the board itself, i.e. Replacing the touch ics, but I doubt it. Basic economicssays that if the board passes a brief chạy thử of function that it is deemed "good khổng lồ go" & would be salvaged as is. After all, the$349 refurbished iPhone 6+ only needs to lớn last 90 days in order to meet Apple's warranty period forout of warranty swaps. The cost of high-throughput súc tích board rework to lớn replace the touch ics on all boards taken in by táo bị cắn dở would be extraordinary, many of which wouldnot have been unlucky enough lớn have the cảm ứng ics fail anyway, so why bother?The anecdoteswe bởi know about Apple's refurbishing process are telling.Herewe see an táo bị cắn dở refurbished ipad mini board that had the power management ic replaced. The refurbished board was installed in the new mini despite water damage on a few capacitors và no attempt was made to lớn replace the underfill that IS part of the thiết kế for the ipad tablet mini power chip. The result--the board failed on a subsequent drop.
A YouTube viewer made this phản hồi onhis experience workingat Apple-sanctioned board refurbishing house. " "I used to work for a refurb company in the UKcontracted by apple, I witnessed much water damaged iPhone 4 and 4s boards being treated in ultrasonic baths và then baked in infrared ovens, then my departments job was to put some of those crappy boards with an LCD and housing. I was shocked at first but now I know it is commonplace và is completely acceptable in all electronic device industries. I did not work there long felt so uncomfortable.?"And what bởi vì we see from the experiences of those that did take advantage of the out of warranty swap và walked out with a refurbished iPhone 6/6+? From the Apple tư vấn Community website we seeplentyofpeoplecommenting that their "new" phones soon succumbed to lớn the same exact problem.Is this anecdotal? We don't know. But we vày know that there is an intentional suppression of information within the Apple support Community (ASC)forum about the underlying cause of iPhone 6/6+ that develop cảm ứng ic disease and are unresponsive to lớn touch.If you follow the ASC tư vấn thread titled "iPhone 6 plus intermittent unresponsive screen" you'll see 511 replies to lớn date. The way the diễn đàn works is that it is a community-based forum of kết thúc users that is only moderated by Apple-employee hosts. Hãng apple reserves the right to delete any post at will for any reason.I have personally posted the underlying cause of the cảm ứng ic failure as described here several times. Within minutes, those posts are edited to remove the information end users deserve about this failure, or simply deleted.I have been banned twice from posting information lớn this forums at all, so it may just be that hãng apple doesn't lượt thích me. However, we can see the same ritualistic removal of the same information from others.Here is my colleague Mark Shaffer's ASC post about this issue, before & after the swift sword of the Applehost's delete key..
Try it yourself. Rephrase the nội dung from this article, và I guarantee that you'll find an email from the host "your post has been removed" in short order. One ASC regular theorizes that if táo bị cắn dở were to lớn allow this nội dung on their forum, then it could later be used as a legal admission that they were aware of this problem & chose to vì chưng nothing about it. Maybe he's right.The funny thing is that I personally don't fault táo apple for the existence of this problem. The touch ics in the 5s don't have underfill and they don't suffer widespread cảm biến failures because of it. A lack of underfill is a dream for rework, & it makes troubleshooting other board problems much simpler. Working chips that don't have underfill can be recycled lớn other boards. If underfill is not really required, then it is great khổng lồ not use it.It is reasonable that táo bị cắn would have continued the practice of omitting underfill from the iPhone 6/6+ cảm ứng ics at design time. #Bendgate shows that theyclearly failed to predict the 'bendy' nature of the iPhone 6 when put into normal use--who wants khổng lồ put out a brand new phone that crumples like an accordion?As such it is reasonable that they simply failed lớn anticipate the consequence of this long-term bendiness at board cấp độ on the cảm ứng ics. I don't think this is evidence of planned obsolescence or intentional bad design. Lượt thích error 53, it was just a mistake. Unlike error 53, which was easily correctable with a simple software update, the effort that táo apple would have khổng lồ go khổng lồ in order lớn rectify an inherent long-term flaw may not be feasible at mass scale. Their giảm giá with kết thúc users is that the phone will work for a year, and if not, they will warranty it so that everyone gets a phone that works for a year. They offer Applecare+ for afee so that we all can get two years of warranty. Bởi vì they have a responsibility lớn ensure that their flagship phone will work beyond that one year? Are they entitled khổng lồ make an unanticipated mistake that they can't feasibly rectify? do we deserve to lớn be outraged that a high dollar phone works for "only" one year? I'm not sure. I think you could make an argument that iPhone years are like 'dog years' given the fact that this electronic device is in constant use from morning lớn night and subjected to lớn incredible daily stress. But there are many less expensive phones out there that can reasonably be expected to lớn last for several years. I think the court of public opinion will decide this issue by voting with their wallets.Even if it is not feasible for táo khuyết to address this long term kiến thiết flawby reworking the millions of affected or 'to be affected' iPhone 6/6+ boards at their 1 year anniversary, the suppression of information is not the way to khuyễn mãi giảm giá with the problem. Apple is well aware of this problem, and lượt thích many other systemic problems such as premature failure of laptop apple macbook GPUs, and error 53 they are once again choosingto put their heads in the sand until compelled to khuyễn mãi giảm giá with it only after the cacophony of pissed off end users reaches a certain decibel level.It would go a long way for táo khuyết to simply acknowledge that there are repair solutions available for the folks staring that unresponsive touch screen outside of Apple.While it may not be in their business mã sản phẩm to address board-level issues with rework, there are many great independent repair shops that can help these users with an affordable repair to lớn lengthen the life of their device beyond one year. Suppressing the voice of independent repair on the Apple tư vấn forum--the place that willalways bethe number one Google hit for end users seeking troubleshooting is shameful. The idea that manufacturers should work with the people that can help their own customers get better satisfaction and longevity of their products is not a vintage concept from an earlier time. It is a timeless concept that is good for the environment, good for theeconomy,and good for everyone. We shouldn't have khổng lồ scream lớn demand that we have a right to lớn repair our iPhones. But if we must, scream we will.
I scream, you scream, we all scream for repair!
I'll leave you witha few recent comments gathered from the Apple tư vấn Community Forums.
March 5th ASC user dakota_96 posts...
I have been to lớn three different Genius Bar appointments and they all aware of the problem with the original 6 Pluses. It seems to lớn not be a problem with the 6S Pluses. Just lượt thích another poster mentioned, they will openly acknowledge that they have seen a fair cốt truyện of 6 Pluses coming in with the same problem. Heck they even showed me how to lớn getting it working by bending it in opposite directions like "wringing a towel". They said they couldn't provide me with any financial relief until táo apple HQ sends a memo out on it. So it was either spring $329 for a replacement or buy a brand new one at full price. This unit was actually a replacement unit for one that was replaced in warranty last July. Of course, now it's out of warranty. I tried just about every fix recommended in this thread & they ended up only being temporary. I couldn't stand it any longer so I sprung for a new phone. So I'm out $850 plus taxPlease táo khuyết do the right thing and acknowledge the issue. Or have you turned into such a wealthy company that you just don't care about the few thousands who are experiencing this issue?
March 29th ASC user walmark posts...
Ehhhhh, ok. Let me mô tả my experience.
As many others here, about 2 weeks ago I started seeing the flickering lines on đứng đầu of the screen of my iPhone 6 Plus 64Gb, along with a non-responsive screen. Giving the phone a little “twist” seems to lớn help for a little bit, but the issue comes back. The phone is 57 days out of warranty.
I took it to the “Geniuses” at táo apple Store in Westfield Valley Fair mall (Santa Clara, CA). After a very long wait (~2 hrs) I finally met with a rep. He acknowledged the problem (he was very familiar with it), but said táo apple doesn’t recognize it as an issue, and so there is not much he can do. I can either replace my phone with identical one for $329 or I can get a $350 trade in on it if I want to lớn upgrade. No offer of không lấy phí replacement, no consolation, nothing. I left.
April 7th ASC user russfromcolumbia posts...
I Have had the same issue,got it warrenty replaced,the" new" 1 had the same issue out of the box.took to lớn local táo bị cắn certified repair store(gravity) who sent my phone to Apple,who could find nothing wrong with the phone and sent it back.now it is completely unusable,(had to lớn go back to old cracked screen iPhone 5).i have always been an táo fan.but now they tell me my iPhone 6 is out of warrenty,although this was clearly documented while still under warrenty.lame
April 18th ASC user Jkarkell posts...
MMine started doing it I have 2 iPhone 6's both are doing it lol and exactly 1 year n 1 month from there purchase dates và shocking warrentys are void on both
i I also noticed the new Iphonew are all curved n not straight in different areas lượt thích warped. But it's not only mine all of them are. Hold yours up n look
could that be reason??
it really torks me because I use the 2nd iPhone for map quest n work and now I have to lớn slap the vị trí cao nhất right corner on my hand to lớn get screen khổng lồ stop with freezing n lines. There's something on đứng top right corner of these iPhones that's freezing them because slapping it on your leg or hand on đứng đầu right makes it work for a bit
any Idea what's up there?besides camera n lens. Could that be the issue???
April 21st ASC user Eyeback posts...
I have this issue with my 6 plus , i found out it is because de phone is bending , when i bend it the bar intensify , và when the screen doesnt respond i just slightly bend it và it fix it temporary
April 11th ASC user Ned Land posts...
I'll just pile on one more,a fourteen month old iPhone 6+. I had an appointment at the genius bar this afternoon. Tech said it is "a common problem. It even happened to my own phone." He quickly followed with not "recall cấp độ common". The phone has never had any drop of consequence, và certainly no water. It's probably only been out of the Otterbox Defender for two hours max-ever. $329.00, so I left and am using my old iPhone 5. I'm planning on looking for an old lưu ý to tide me over until i'm closer lớn upgrade status.
April 11th ASC user OhmSan posts...
I am having the same issue with my 14 month old iphone 6 plus. I went to táo apple store genius bar yesterday and since I have no warranty on my phone they sais, I have 2 options:
1) Pay 339 (approx.) for a refurburished phone
2) Pay 509 (approx.) for a new iphone 6 plus & give the phone that I am having lớn them.
I spent 4 hours trying khổng lồ convince them that my phone is not damaged or exposed lớn water. It is just 14 month old và I had paid quite a lot for it. But they were not ready khổng lồ budge. All they did was fixed the camera of the phone which was not working 2 months after my purchase.
I am very disappointed and can't afford khổng lồ pay more moneyHandling my current iphone 6 is a nightmare
April 11th ASC user Brokenzipper posts...
Been watching this diễn đàn for 5 months. My 6+ started this flickering & unresponsiveness 3 days after the warranty expired. I was told by 3 different táo khuyết stores lớn basically get bent and give them another $350. I am now using my old 5s because I couldnt answer my phone because it was unresponsive. That's unexceptable in my line of work. My whole family is wrapped up in this táo khuyết universe with 5 táo bị cắn dở phones, 2 iPads và 1 appletv. After this experience, we are phasing put Apple. As we tăng cấp from here on out, it won't be with apple. Very disappointed.
I Also forgot lớn mention they suckered me into replacing the screen at my expense the first time I went lớn them saying that was my problem. 2 days later the problem was back.
April 8th ASC user Jamie 25617 posts...
I Got my phone last April & it started flickering in December. Phone replaced in January through the mail and it was flickering out of the box. I settup another replacement and was denied. They said the phone they sent me had unauthorized parts. They cancelled my warranty.
April 12th ASC user vij4us posts...
I am using iPhone6, its flickering very badly và touch is not working. I have updated the latest version. Also I did factory reset, now no data, no Apps. Now i am trying to lớn configure as new phone but still it is flickering và touch is not working.
Please help me to vị something very quickly.
April 16th ASC user noxdoubtgirl posts...
A few weeks ago, my phone started going crazy. The screen would become unresponsive alone with flickering lines that would come và go on the đứng top of the screen.
I took it to lớn the hãng apple store and they told me I bent my phone và even replacing the screen was not going khổng lồ fix the problem.
Of course it was out of warranty.
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I needed a phone so I had khổng lồ bite the bullet and just play the $350 plus tax for a new one.
2 weeks later the same thing started happening with my new phone! I mean, the same exact thing!!!!